• Use simple words and clear, concise language.
  • Use active, not passive voice. Speak to the learner, eg "You now need to …", rather than, "The officer now needs to…"
  • Use minimal punctuation, eg no full-stops on bullet points.
  • Use bold to highlight text, rather than italics or underlining.
  • Use language that is appropriate for the learner group, eg English may not be their first language so they may not understand certain Australian expressions.
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